FAQ

Frequently Asked Questions (FAQ)

1. Ordering & Account

How do I place an order? Simply browse our products, add your favorites to the cart, and click “Checkout.” Follow the prompts to enter your shipping details and complete the payment.

Do I need an account to shop? No, you can check out as a guest. However, creating an account allows you to track your orders in real-time and saves your details for faster shopping next time.

Can I change or cancel my order? We process orders quickly. If you need to change or cancel, please email us at support@amzocore.store within 2 hours of placing the order. Once shipped, orders cannot be cancelled.

2. Shipping & Delivery

Where do you ship? Currently, we ship to all pin codes across India. We do not offer international shipping at this time.

How long will it take to receive my order?

  • Processing: 1–2 business days.

  • Delivery: 3–5 business days depending on your location. Remote areas may take an additional 2–3 days.

How can I track my package? Once dispatched, we will send a tracking link and ID to your registered email and phone number via SMS.

3. Payments

What payment methods do you accept? We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe, Paytm), and Net Banking through our secure payment partners.

Is my payment information secure? Yes. We use industry-standard encryption and secure payment gateways to ensure your financial data is never stored on our servers and is always protected.

4. Returns & Refunds

What is your return policy? We offer a 7-day return policy for most unused and unopened items in their original packaging. Please refer to our [Returns & Refunds Policy] page for full details.

How do I initiate a return? Email us at support@amzocore.store with your Order ID and the reason for the return. Our team will guide you through the process.

What if I receive a damaged product? We apologize for the inconvenience! Please contact us within 48 hours of delivery with photos of the damaged item, and we will arrange a replacement or refund immediately.

5. Quality & Trust

Are your products authentic? Yes. We work directly with verified suppliers and manufacturers across India to ensure that every product listed on Amzocore.store meets our quality standards.

How can I contact your team? You can reach us via:

  • Email: support@amzocore.store

  • Phone: +91 9540281737

  • Office Address: Shop No. 12, 2nd Floor, Laxmi Place, Atta Sec-27, Noida – 201301.